We use several couriers worldwide, each one carefully selected to provide the best possible service for the destination country.

Please note that the shipping times vary from country to country due to various reasons, high demand, changes in policies of couriers, etc.

Lost Packages

We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped/delivered and the address provided to us apon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen/lost packages are not refundable. If the courier delivers and your parcel is left outside your front door/porch/safe place and marks delivery as delivered with picture evidence, this as deemed as delivered, under no circumstances are Maxden responsible for any loss or theft in this instance Shipping Protection is highly recommended to avoid disappointment.. Any question please email serviceonline91@outlook.com and we will do our best to assist you.

We aim to bring you the best shopping experience possible, in countries where shipping charges are due, there will normally be a very minimal cost to you as the customer. This cost is due, on some occasions, to ensure that we can send your goods with the most appropriate carrier for your order & your delivery country. Typically, orders are delivered by 12-23 days, but as mentioned above, it can typically vary due to high demand or change in policies of the couriers, etc. Some orders occasionally may experience some delays while in transit with the courier or at customs. We work very closely with our suppliers & 3rd party shipping companies to minimize delays & ensure that you receive your order As soon as possible! Due to recent world events, shipping may be delayed, for more information click here.

Our #1 priority will always be our customer's satisfaction. Due to our extremely high demand & daily order volume, our current average shipping times can vary from 7 - 20 days. This may change depending on the region you may be located in. When you place an order with us, we send out your package on the next day and get it on the road as quickly as possible to ensure you get what you ordered as soon as possible. Due to recent demand, processing may take 5-7 business days before it's shipped. We are working to achieve quicker shipping times (7 days and below) in the near future. If you have any questions or concerns about your package feel free to contact us. Please allow 24-48 hours for a response.